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Small files (under 2Mb or 2000K) can be sent via e-mail. Larger files should be sent via FTP. Instructions for both methods are below. If you encounter problems, please call your customer service representative for assistance.
Using Our FTP Server
File Transfer Protocol (FTP) provides the fastest and most reliable file transfer available on the Internet. FTP sends your file directly from your computer to our server without being delayed by other servers along the way. Unlike e-mail, FTP is a direct communication between your computer and a server at our location.
Instructions For Computers Using:
Windows & Internet Explorer 5.0 or Greater
Windows & Netscape 3.0 or Greater
Macintosh & Netscape 3.0 or Greater
- Open a new window in Internet Explorer or Netscape Navigator.
- Open ftp.CompletePrinting.com by clicking HERE.
- Click on the Anonymous folder (or the folder with the same name you logged in with)
- Drag files from your computer into the open an ftp browser window. (A message will appear telling you that you files are now being copied.)
- Please notify your customer service representative at (903) 693-9306 or 800-964-9521 after your file transfer is complete.
Instructions For Computers Using:
All Macintosh combinations not mentioned above including Macintosh & Internet Explorer
- Start Fetch (If you do not have Fetch, Download it by clicking HERE then install it.)
- Fill in the blanks on screen as follows:
Host: "ftp.CompletePrinting.com"
User ID: "anonymous"
Password: [Enter Your E-mail Address]
Directory: [Remove "pub" and leave blank]
- Click "OK"
- Click on the Anonymous folder (or the folder with the same name you logged in with)
- You may see a listing of files on the next screen. If there are no files on the server, you may see two folder icons.
- To send a file to Complete Printing, click the "Put File..." button.
- Select the file from the dialog box that appears.
- Click "Open"
- Change Format to "BinHex"
- Click "OK". Your file will begin to transfer to Complete Printing. After your file has been uploaded, you will see your file name appear in the file list with a ".hqx" at the end.
- Please notify your customer service representative at (903) 693-9306 or 800-964-9521 after your file transfer is complete.
Instructions For Computers Using:
Windows and not mentioned above.
- Save the file you wish to send in the "C:\" (root) folder with a maximum of eight letter file name with a three letter extension - example: "booklet.zip"
- Start a Command prompt or MS-DOS prompt
- Type "cd\anonymous"
- Type "ftp ftp.completeprinting.com"
- Login using username "anonymous"
- Enter your e-mail address as your password
- Type "bin"
- Type "hex"
- Type "put [filename from step 1]" - example: "put booklet.zip"
You will see #'s going across the screen indicating that your file is sending
- When the transfer is completed, put another file or type "quit"
Attaching Your file to an E-mail:
Advantages:
Uses your e-mail program that you are already familiar with.
Disadvantages:
E-mail has to get processed by several computer systems before it is delivered to its final destination. Each computer system will put outbound mail on hold until it has time to process it. For each 10Mb of data it usually takes 30 minutes to receive the file, i.e. 40Mb files usually takes 2 hours to make it to our mail server. Files usually get corrupted or are dropped (deleted) by a mail server along the way, if they are larger than 15Mb. Never send files from AOL. AOL has problems with files (of any size) attached to an e-mail and sent to a non-AOL address.
Instructions:
Macintosh:
Use your e-mail program to create an e-mail addressed to mac@completeprinting.com . Attach your file to that e-mail.
Windows: Use your e-mail program to create an e-mail addressed to pc@completeprinting.com . Attach your file to that e-mail.
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